Handy to have when you ring
- The neighbourhood or the closest main crossroads
- What is going on: drip, puddle, cold showers, slow drain, odd smell
- When it began and whether it is getting worse
- Whether the main water valve is already shut, if something is leaking
After you hang up
By the end of the call you will know whether it sounds urgent and when a plumber can come. Burst pipes and sewage coming up through a drain get someone out as fast as we can manage. Planned jobs, such as a heater swap or a basement washroom rough-in, start with a visit to look first.
Smell gas? Get everyone outside, then phone Enbridge Gas or 911 from the driveway. Leave light switches and phones alone while you are still indoors.
Where the vans go
Every part of Brampton, plus Caledon, Bolton, Georgetown, Malton and Meadowvale nearby. The full neighbourhood list has the details.