Real emergencies versus problems that can wait
Not every plumbing failure needs a truck tonight. A slow bathroom sink is annoying; a split supply line under the kitchen sink is pouring roughly a litre every few seconds onto your cabinet floor. We sort calls by what the water is doing right now.
- A pipe has burst or a fitting has blown off and water will not stop
- Sewage is backing up through a floor drain or the lowest toilet
- The sump pump has quit while the pit is filling during a storm
- There is no water at all in the house and the neighbours have water
- A water heater is leaking from the tank body, not just the valve
What to do before we arrive
- Close the main shut-off. Look on the street-facing basement wall, beside the meter, in the typical Brampton house.
- If water is near outlets or the electrical panel, keep clear and switch off the affected breaker only if you can reach it while standing on dry floor.
- Run a basement tap so the pipes empty and the leak slows down.
- Move boxes, rugs and anything cardboard off the wet floor and take photos for your insurer.
How an urgent visit runs
The plumber stops the water first, then finds the cause, then explains the options. Sometimes that means a temporary cap tonight and a proper repair in daylight when parts and permits are easier. You decide which, after you hear the cost of each.
Tools, access and testing
| Tools we bring | Submersible pump, check valve, saw for the floor slab |
|---|---|
| What we open | Sump pit, discharge line, backwater valve lid |
| What we test | Float switch cycles, alarm, battery runtime |
Where in Brampton we do this
We take emergency plumber calls right across the city, including Northwood Park, Downtown Brampton, Sandringham-Wellington, Bram East and the streets around them.
Questions we get
Should I call my insurer or a plumber first?
Stop the water first, then call a plumber, then your insurer. Most policies expect you to limit the damage, and a written note of the cause helps the claim.
Can you shut off water at the street?
Only the Region of Peel operates the curb stop out by the sidewalk. Phone them if your basement valve will not close.
